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'My family is being forcibly removed from an airplane because I have cancer and no note to fly.'
As the family of four walk towards the exit, Elizabeth Sedway breaks down and tearfully apologizes for holding everyone up.
One of the passengers tells the woman, 'God bless you.'
In an interview with NBC Bay Area, Elizabeth Sedway said the airline was concerned she might collapse during the eight-hour flight to San Jose, California.
After being asked to leave the plane, Mrs Sedway emailed her oncologist in California and he gave her the green light to fly, but she told the local NBC affiliate in a phone interview that the airline was not satisfied and refused to let her re-board.
|Named and shamed: Sedway shared this photo of Alaska Airline staff at Lihue Airport on her Facebook page, identifying them as the employees whom she had to deal with during the incident|
Elizabeth Sedway lamented on her Facebook page that because of the delay caused by Alaska Airlines, she will miss two chemotherapy sessions, her husband will miss important meetings and her sons will miss school.
Damage control began from Alaska Airlines after the Video went viral and the Airline later apologized to the family for mishandling the situation
Earlier today, a spokesperson for Alaska Airlines told CBS San Francisco that the company apologized to Elizabeth Sedway for the inconvenience and for the way its employees handled the situation.
‘While our employee had the customer’s well-being in mind, the situation could have been handled differently.’
Indeed, yes the situation could have been handled differently but please don't insult the rest of us with the lie that the "employee had the customer's well-being in mind.
Alaska Airlines you are "Stupider than that" and your employees reflect the cruelty and ignorance of your Company. No amount of "damage control" by your PR person can change that as the truth.
Common sense does not require a person to be smart. It's not rocket science, it is a simple task that requires very few brain cells, to treat other human beings in a kind, helpful manner, the way you would want for yourself.
Being courteous and using common sense, it may be old fashioned to some, but it is a lot better than being stupid cruel.
Take a lesson from Mrs. Sedway who understands the true meaning of doing the right thing, she wrote in the a Facebook update early today that she plans to donate the refund.
She wrote: "As with most unpleasant times, there are silver linings, if we're determined to find them," she wrote. "Here, we plan to donate the airfare, to be refunded by Alaska Airlines, to the Multiple Myeloma Research Foundation – MMRF. Additionally, this airline will likely look at future events of this kind with increased wisdom and sensitivity."