Wednesday, June 6, 2012

HE CANNOT REST IN PEACE

It's that time of the year again. Another June 6th to mark the date of his execution by evil.

Today's Blog is In memory of Samuel Wolkoff,
My FATHER, My DAD, tortured and murdered at 42 years of age.

He believed in honesty, family, kindness, hard work, ethics, and his rights as a human being to reap the fruits of his labor for himself and our family.

MY FATHER was a courageous HERO. A man who did not run away from the corrupt animals who wanted a "cut of his business" for themselves. He believed in himself and the law enforcement, legal, moral "systems" to protect him from those that wanted the business that he had built from nothing with his blood and sweat.


All of this because he believed in a code of  personal ethics, morality, integrity that dictated honor, respect, fairness, loyalty, faith in humanity, and that no one is entitled to steal from another human being their right to live.

On June 6th, 1958 the world was evil, corrupt, his life was cheap, and scum bags took what they wanted, from who ever they wanted. That was the day they took my father's life, his business, and the souls of my family.

Today, June 6th, 2012, the world is infinitely more evil, corrupt, life is cheaper, scum bags thrive as they take what they want, from who ever they want.

There was no shame in 1958, no conscience on the part of the evil scum that murdered my father. They have all done extremely well financially and life wise for themselves, their families. 


There is no shame today in 2012 as we live in a world where corruption reigns supreme in every part of life, the value of a human life is treated as worthless, and money remains the god that is worshipped by our society.

Yes, my father was a hero, he is a hero who sacrificed his life for his beliefs. Seems old fashioned, naive, for someone to believe strongly in doing the right thing. Yet somehow, he who had nothing, created a thriving business, and maintained his righteousness of believing in goodness, the legal system, and that goodness is rewarded.


In the end, he was dead wrong and paid for it with his life.



Dead heroes, no matter how courageous they are, are not recognized by society for their acts of courage. 

There has and is a pervasive societal process that stinks like a toxic cesspool, spreads as a deadly cancer which pays homage to those who are corrupt, steal, and become powerfully rich with money. Those human beings, who are good seem to be ignored, forgotten, and deemed fools for believing in fairness, a code of respect.

Was it worth it for MY FATHER, Samuel Wolkoff, to stand his ground and give up his life in such a terrifying, grotesque manner at the hands of cowardly pussy punks? 


Was it worth the unimaginable pain that he felt as he was tortured slowly for 5 hours? What must he have been thinking during those horrific hours of going in and out of consciousness?

Was it worth it, my hero, my dear beloved father? Was it worth it?


SAMUEL WOLKOFF IN HIS MEMORY


           HE CANNOT REST IN PEACE

Samuel Wolkoff- June 6th forever etched in my soul. My father was gruesomely murdered on this day many years ago, at the age of 42. I was 10 years old. 



Certain facts in this blog post and also in the book "Blood Relation" have been deliberately edited to protect myself and others. To learn more information from the bookYOU CAN CLICK ON THIS LINK,
OR THIS LINK.

The following are excerpts taken from the book, "Blood Relation":

  BLOOD  RELATION-P.130


"Thanksgiving  morning, 1957, and left on the floor of a parked car in Jersey City. Thirteen  one-dollar bills were fanned out on the backseat above them. The tableau, and the fact that one of the men had taken a bullet in his mouth and one in each eye, led a supervisor to surmise in the Jersey Journal that they'd been killed as payback for a "gangland double cross." Harold's version of events confirmed this. He said that he and a team of mobsters had carried out the killings. The victims had been indiscreet in their handling of a truck full of stolen cobalt, he said, and the Cosa Nostra boss who assigned the hits "wanted to teach every­ one a lesson."


There  was Samuel Wolkoff, whose body had been found on  June 6,1958, in a parking lot near the West Side Highway.He was forty-two years old and a partner in a meat packing company. Harold and two men whom the F.B.I. identified as Genovese soldiers killed him because he supposedly knew the whereabouts of a hoard of stolen cash and jewels to which the Genovese's felt entitled.

Harold had walked into Wolkoff's office on West Fourteenth Street, according to the statements he gave, and claimed to be an N.Y.P.D. de­tective sent to arrest him. He told Wolkoff that a surveillance operation had implicated him in a case, then let him call his wife from a pay phone to tell her he wouldn't be getting home on time. Wolkoff begged not to be put in handcuffs, so Harold held off until they got into his car. Harold's two accomplices were waiting for them in a cream-and-orange Mer­cury.They drove Wolkoff to a house in the town of River Edge, New Jersey, where they alternately tightened and loosened a rope around his neck and questioned him about where the money  and  jewels were. Harold told the others, "This  guy isn't going to tell you anything be­ cause he doesn't  know anything. Let's kill him now." Then, as he re­counted to the agents, he and one of his henchmen took hold of the rope


BLOOD RELATION-P.131

and strangled Wolkoff to death."Subsequent events," an F.B.I. report notes, "proved  that the 14th Street butcher never did have control of any alleged fund."


On and on it went, over the course of two years,with Harold doling out information in bits and pieces, depending on his mood. When he was unhappy with his prison treatment, the Feds would move him to a new facility. Sometimes, once he had established his own participation in a given murder, Harold would narrate in the third person,  referring to himself as "you know who" or "the other guy." In some of the 302s, as the F.B.I. reports are known, Harold says that he was the person who fired the gun, or tightened the garroting rope, and so on. In others, he gives the credit to a collaborator or leaves his own role vague. In the de­scriptions of the latter type of confession, the agents' play-by-play leads to the moment  that Harold and a couple of his thugs are about to commit a murder, then stares elliptically that the victim "was killed" or "was shot," without naming the trigger man.There are also murders he discusses that he claims to have had no part in, explaining that he has merely heard about them.

"The assumption was, he had a primary involvement in these muders he was talking about," one of the F.B.I.agents who visited him told me, and two of Harold 's lawyers confirmed this. "He  wouldn't have survived in the Mafia, because they couldn't have controlled  him. But they put him to work."

Given the sheer magnitude and dimension of the confessions, some people in the government who did not hear them firsthand were initially skeptical. David M.Satz, Robert Kennedy's newly appointed U.S. At­torney for New jersey at the rime, says that when the F.B.I. first mailed him the interview reports, "I thought this guy was just popping off." John Wilgus, an agent charged with  running down Harold's  claims.


         BLOOD  RELATION-P.262

"gunned down in gangland fashion." The Manhattan District Attorney had called Scanlon "the most vicious goon on the waterfront." He had once been charged with opening fire on a Greenwich Village stoop after a girlfriend dumped him, killing a sixty-six-year-old  woman and a teenage boy.

"When I saw the newspaper, I was purely disgusted," she said. "My image of my father was always this wonderful man, good father, good husband. My mother talks about a soul mate. I cried all the way home. I told my husband and he said, 'There was always rumors about your dad and I didn't  mention it.'"

Scanlon's daughter had never heard of Harold either,and had no in­terest in learning more about her father's death."I don't care if the case is ever solved," she said."It's over, it's in the past, but they should hook him into a chair and electrocute him. I'm sorry. I want to meet the man and spit in his face."

She was by turns,impassive,sarcastic,grieving,irritable, and above all ambivalent, even about  the loss of her father. "Maybe we'd have been worse off if my father had lived with his criminal activities and not been killed," she said."I  think my mother thanks God that they didn't do it at the house. She raised five children with good values. There's been no arrests or troubles with the law."

She wanted to know the "nationality" of the name Konigsberg. I told her.  "He  was  Jewish in the Mafia?" she said. "How many people did be kill again? I'll tell you, in my religion, he's not going to heaven with that on his record."


Most recently, I was contacted by Jerry Wolkoff, a man with a surname I immediately recognized. The protracted strangulation of Samuel Wolkoff, his father, was one of the murders Harold had boasted of to the F.B.I.

BLOOD  RELATION-P.263
Jerry's ordeal was no less excruciating than that of the other sur­vivors. He was ten years old when he lost his father, in 1958.When his father's sister heard about it on her kitchen radio, she collapsed from a fatal heart attack, and the family ended up holding a joint funeral. "I became a husband and a father and I became a social worker, but I have a hard time getting close to people," Jerry said. "I been cut open. My kids are angry with me. They say I taught them how to take when somebody pays you a compliment never to believe them. Well, how do you relate to people when your upbringing was such that when you were a boy your father was tied up like a pig and killed?"

About ten years ago, Jerry began to look into the case, filing requests "with every law-enforcement office from here to Guam," and hiring a private eye. Through these efforts, he was able to glean that the prime suspect had been Harold Konigsberg- a detective let him know surrep­titiously that Harold's name, which he had never heard before, was all over a heavily redacted case file-but that all of the government's in­vestigations had been subsequently left to rot. Eventually, his was, too. "I gave up because after a while none of the authorities would return my messages," Jerry said. "Somebody got killed and nobody cared."

And though Jerry had called me looking for answers and I was able to share some with him in the form of Harold's F.B.I. statements, he still couldn't see the point in holding out any hope for resolution. "It's useless," he said when I visited his house on Long Island. "It's  not going to give me back the past forty-seven years with my father."

In his  dining room, Jerry took a picture frame from the credenza and thrust it at me. It  held a faded photograph of his parents at their wed­ding. "Look at this,"he said.
  
          "Samuel Wolkoff was a person. He Lived."

Samuel Wolkoff's cause of death, 5 long hours of tortured Murder By Strangulation. Try to hold your breath for as long as you can, then wait 40 more seconds, exhale, that will give you a tiny sense of the horrific way my father felt for 5  consecutive hours, a rope tied as a noose, was continuously alternately tightened, then loosened around his neck, while his hands were tied behind his back. Death, when it finally came, must have been a merciful release for my father.

The autopsy showed that my father struggled so bravely to live, that his eyeballs eventually burst, and he finally stopped breathing. His body then deposited at a desolate gas station, in the middle of the night, thrown out onto the ground, as a piece of garbage. Hold that entire scene in your mind forever, it is I can assure you gruesome, and haunting in its profoundly graphic endless replay, over and over in my mind.


Oh, as an aside, his sister learned about his murder on the radio news, she immediately dropped dead of a heart attack in front of her four children.

The family never talked about it for 40 plus years, not even to speak my father's name, it is the taboo secret code followed by many families of victims, as if somehow, the unbearable pain would get less. I have spent most of my life investigating his case and eventually shared it with our family. Never have figured out if I did good or bad by reopening the wounds, but I do know, those are permanent gaping, seeping, toxic, painful holes, they never really were ever closed.

I have been doing more thinking than usual lately, not necessarily a good thing for me, as I yearn to be one of those who are able to practice the art of ignorance is bliss.

How can a loved one who dies suffering, rest in peace, ever? Seems like a simple thing to believe, say, and its even reduced to a short acronym, R.I.P., easy to write. I can't write it, not possible, not after all the never ending suffering of my father, and us.

For an ultra private person like me, a blog is obscenely public, personal, grossly revealing, definitely not my style, but  interestingly, momentarily cleansing, a way of coming out, being up front with unbearable realities, my reality. Mostly I do it for those that can no longer speak for themselves,
who experienced unimaginable suffering that ended their lives. In this moment, my father's reality.


When Konigsberg was in prison years ago awaiting trial on extortion charges, he initiated contact with the F.B.I. He began confessing to these F.B.I. agents about these murders, many of which he had committed himself. They suggested the possibility of immunity, but they did not give him immunity for what he told them.  

Youve got ten murders that I was able to find explicit wriiten confessions to from Konigsberg, and another nine or ten he was aware of. These were cases that for whatever reason the government didnt want to pursue.   


These unprosecuted and officially unsolved murders of human beings that nobody in the corrupt, cowardly U.S. Justice system  and Government had cared enough to do anything about them

To this day, law enforcement has continued to cover up the real reasons why nothing was ever been done to prosecute Konigsberg for these murders. My requests to do so, have resulted in threats made to me by law enforcement officials and then complete arrogant indifference on their part.They didn't prosecute him because of many reasons that only "we" know as the ugly truths. 

I have absolutely no idea, not the slightest clue why over 15,700 people as of this date have viewed my blog. I am sometimes intrigued as to why and what would anyone want to obtain from my words that could bring them here. I see search terms on my blog from people who arrived looking for information about my father, a lot of other interesting search words.

Some of you are the cowardly, but powerfully connected scum bags who murdered my father, as well as those of you in arrogant, incompetent, corrupt law enforcement, whose agencies knowingly covered their asses, and in doing so, betrayed your sworn oaths to defend justice, by participating in covering up the truth, obstructing justice in this capital offense, which has no statute of limitations. 

We all know each other, or about each other, you know I have hidden away safely the written confidential secret official documents with my honest law enforcement and political friends, the written proof of all the detailed real, truthful facts. Nothing to be concerned about, it will remain buried. We all know the deal that protects all of us, the reasons that nothing else has been done by any of us about my father's murder, the reason these documents will remain hidden, is the unspoken but very clear mutual understanding we all have forever, of don't ever again fuck with any of us, and in return, we won't fuck with any of you by making the real truth public.

 Justice not served, justice not given, nothing complicated, nothing new, an innocent, good person, a human life has always been cheap. I did the best I could to obtain that justice. My father's error that cost him his life? He  believed in trust, in the sense of obligation to very close members of his family, by giving them a chance to change their ways. The good deed he did, paid back by these very same, who had him murdered. Horrifically ugly, but brutally true, and they all got away with it, didn't bother any of them, never mattered to them.

 The March continues, May/June are the busiest  months for me, I dread this time of the year, horrifically gruesome memories of human, innocent lives wasted. The rest of the year, the ever present Demons make sure we remember those, whose memories others have tried to erase, these are my family, they  were human beings who will never be forgotten, they lived and never deserved to die in such horribly suffering ways. 

Today we remember my courageous father. He is not resting in peace, that is certain.

Why? Why Him???

Tuesday, May 29, 2012

LEIBY KLETZKY MURDER UPDATE-MAY 25, 2012



 REST IN PEACE LEIBY KLETZKY


Levi Aron, Child killer of Leiby Kletzky, Appears at Court Hearing on May 25, 2012

                                 
Borough Park madman Levi Aron accused of dismembering 8 year old Lieby Kletzky made a video appearence from Rikers Island. Aron has packed on the pounds while in jail.
                                    
(Lean times: Aron, seen in an undated picture, 2nd below  left, and first below left photo during his July 14, 2011 arraignments in Brooklyn criminal court in New York; the 5ft8 man has become heavy in his time at Rikers Island Prison as seen in center picture directly below of his video court appearance on May 25,2012).









Borough Park madman Levi Aron accused of dismembering a lost boy made a video appearence from Rikers Island. Aron packed on the pounds while in jail. 
 
This undated photo shows Levi Aron, the 35-year-old suspect who police said implicated himself in the killing of Leiby Kletzky
In this July 14, 2011 file photo, Levi Aron is arraigned before Judge William Miller in Brooklyn criminal court in New York

Levi Aron, the confessed killer of 8-year-old Leiby Kletzky, appeared via video in court Friday and looked like he packed in about 50 pounds since his last hearing two months ago.

“He’s definitely not working out,” quipped a lawyer who saw his image in Brooklyn Supreme Court.

The accused child killer was sprawled in a chair at a small interview room, his gargantuan gut sticking out. He sat silently, but appeared less groggy than in previous appearances.


Aron, 36, is taking psychiatric medication, which can cause weight gain sometime. But the exact reason for his growing girth could not be determined.

He is charged with snatching the lost boy from a Borough Park, Brooklyn, street last July. He held Leiby for more than a day then smothered him and chopped up his body, according to his signed confession.


Levi's parents did not appear in court today, and Aron's lawyers declined comment.


Defense lawyer Howard Greenberg has said he intends to pursue an insanity defense for Aron.
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CLICK HERE FOR FULL STORY OF 8 YEAR OLD LEIBY KLETZKY MURDERED 
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In keeping to my promise to honor the memory of murdered 8 year old Leiby Kletzky, I will continue to post on my Blog, all stories related to this tragedy until the case is closed.

Monday, May 28, 2012

It begins with IRIS

 

It begins with IRIS, somehow fitting symbolically for her to represent the incredible inexplicable unfairness, incalculable suffering, and tragedy that has wrought its destruction through so many good, loved, close members of my family, who deserved very much better than they received in life and death. 


The dreaded time of the year when my overwhelming grief of those of my family who I painfully miss, mourn for, who have died, envelops my entire being, more so than at any other time of the year.


It starts as a not really necessary reminder, it always does at  each year at this time, on this specific calendar date and lasts forever. I need not be told that the time is here, since the pain is an always present bleeding part of my soul, all the time, all year round . 

More difficult than ever, filled with the aching of a lifetime beaten down into ever present, increasingly toxic, non stop personal demons, as another year passes. 

I planted these Iris flowers in the garden out front of my house when my sister Iris died. I liked the idea that they are perennials, each year flowering in all their beauty, now looking so alive on the yearly anniversary today of the day she died, after a courageous and anguished battle.
 

My sister Iris was full of life, insightful, sagely wise, and then she was gone, tragically, painfully, and irrevocably. She deserved so much better but it was not to be. Why her? Why??
 

Iris, my sister, a gift to me in life, was more beautiful in a million ways than these plants. I will miss you forever my dear sister Iris, but most of all I miss your caring love. I love you. Love, Jerry

                                     

                      REST IN PEACE IRIS



Saturday, May 12, 2012

BEES ON HONEY-BREASTFEEDING MOM

In our once proud, shining light of democracy, the United States of America continues to sink into a third world cesspool of a crumbling nation, broken infrastructure, huge unemployment among our citizens, education in crisis, a disappearing middle class, loss of freedom, exploitation of workers, a fiscal crisis of biblical proportions, immigration gone amuck, a cancer of lying, corrupt politicians, crazy extremists on the right and left in politics, and so much more.

The American population has been so dumbed down that they can't even name the 50 states, let alone give a damn about anyone but their own selfish selves, and so much more. but they all know that breastfeeding is an "important" issue that they are experts about.


In the midst of all this sick insanity, our media flails around reporting on meaningless topics, the more stupid the better, the more moronic they are on it immediately, like bees on honey.


What is now now being debated all over the country concerns a Mom breast feeding her 3-year-old son as he stands on a toddler chair. Soon the politicians will be doing sound bites on this major problem facing America. I can hear it now, "breastfeeding is Unamerican, not patriotic".

In the 24 hours since TIME Magazine sent out that photo, a nation that is normally outraged at BAD mothers who neglect their children was suddenly outraged at a good mother and that was only reinforced by the way the kid was crawling all over her during her interview on the Today Show:
   
NBC BREAST FEEDING INTERVIEW




And some people find this repulsive.

Maybe because it's so Third World and we think we're better than that. Think again, we are already a third world country and it has NOTHING to do with this breast feeding mother. 


Deflection and denial are always great tools of propaganda used to hide the truth and so being gay now gets replaced momentarily by the new hot button issue of this mother.

People hasten to judge in order not to be judged themselves. We judge others instantly by their clothes, their cars, their appearance, their race, their education, their social status. The list is endless. What gets me is that most people decide who another person is before they have even spoken to them. What's even worse is that these same people decide who someone else is, and don't even know who they are themselves


Whatever is behind the outrage, since when did it become OUR business to judge a mother with a child whose only problem seems to be that he got squirmy on the Today Show? If she was smoking in front on him, feeding him beer, or forcibly tanning him, sure, but this is what breasts do!


I realize we've come to believe that nature intended the female breast to sell video games, cars and Sports Illustrated. Otherwise, I suppose, it would have been designed to automatically retract after the kid is weaned.


But how is it that a kid sucking on his dirty disgusting blanket at age three is normal, but breastfeeding at age three is not?


Why can't a woman choose this without being scolded?  Seems that women are bad if they choose to have an abortion, breast feed 3 year olds, or simply exercise their right to do what they want with their own body. Who is this women hurting that it's anyone else's business?


I really don't give a shit about these false, idiotic issues and instead want to know how we are going to save our country from dying, preserve the planet, and provide for ourselves, our children and grandchildren.


Not only is it still STANDARD in some countries, it's supplemented for older children with pre-mastication, which is where the mother pre-chews some meat, and then shares it.


Hey Time Magazine, there's your NEXT cover! A hot Mom serving warm mouthburgers.


 C'mon America, surely there are more important things to discuss before we all become a country of imbeciles. Or has that already happened, but no one told us that this is already a country of judgemental idiots.  

Tuesday, May 8, 2012

IS THERE ANYTHING ELSE I CAN HELP YOU WITH TODAY?

We are in a customer service crisis. It can be intimate or aloof. It can take a long time or end quickly. But these days, it's most often frustrating and dysfunctional.


If a poll was conducted in this country to identify the most hated segment of the American population, customer service representatives would share top space with the likes of telemarketers, pedophiles, lawyers, car sales persons and survey pollsters. Just the mere mention of customer service is enough to send most people into a frothy rage.


And that's kind of understandable. When a customer feels wronged by a business or corporation, the lowly customer service rep is who gets tasked with fixing the problem. He or she becomes the de facto voice of the entire corporation at that point, and it's a thankless position to be in.


If they fail to solve the problem in less than 30 seconds, people get irate. If they do successfully solve the problem in question, people are still pissed that they had to call in the first place.


On top of all that, the general public has developed some common misconceptions about calling customer service that only serve to make matters worse for everyone involved.


Customer service representatives exist solely to pass the buck and collect a paycheck, right? They're just minions of the evil corporation that they work for and want nothing more than to stand by in awe as The Man ruins your life.


Wrong. In fact, there's a great chance that the customer service rep you're speaking to hates that fucking company as much as you do. Customer service is a shitty job, and a big reason for that is because at most companies, customer service is treated by management of being maybe one ladder rung higher than the janitorial service who comes through and cleans the bathrooms after everyone leaves for the night.


So, chances are, when you've been legitimately wronged and call to state your case, customer service is on your side. You think you hate it when your insurance or cable company raises your rates? Imagine how the people who have to take the resulting deluge of angry phone calls feel about it. Trust me, those increases aren't going toward giving them big raises and fat bonus checks.


Call center
Another thing that seriously bothers me, why is it that every time you call a customer service call center for any product or service you are immediately solicited with "will you participate in a brief questionnaire about, how we did"?


I mean seriously do you really think anyone in Corporate America pays attention or cares what you think about their usually shitty customer service. After all, these very same Corporations have outsourced their customer service departments to mostly foreign countries, where customer service agents are paid next to nothing in wages and can barely speak understandable English words.


Then they hide the customer service human being telephone number as if it's a national security secret. If you are lucky to navigate your way through all the automated dumb questions/options that go round and round in an endless kaleidoscopic loop.


Whenever I am trapped in an endless loop of automated hell, I begin to shout things like "Human! Person! Fuck You!" at the robotic recorded voice. It makes me feel better for a moment or two.


Most customer call centers have the pre-requisite requirements that their agents must mumble, mumble, speak garbled English at best, talk too low, and of course know nothing about how to answer you questions if it isn't in the prepared "script" they have in front of them.


Now don't get me wrong. As I previously said, the customer service front-line agents are nothing but the pawns of the company they represent, they are the expendable and easily replaceable.


Some of my best friends and family have worked as customer service Agents, it can be a tough job. Anyone who deals with the Public has a tough time based on the amount of morons who are calling to find out why their coffee cup doesn't fit into the DVD tray on their computer, or that they can't even spell their own names correctly. So this works both ways, neither side, whether the consumer or the customer service has much of a chance to succeed at successfully helping to easily find answers, or fix problems.


I especially "enjoy" the customer service departments who keep you waiting on a phone que for 30 minutes or more of phone hell, with an automated recording repeatedly telling you how important your business is to them, and they will be with you "shortly". Often when your call is finally answered by a human being, you get the "click of silence" which is total silence, as you have been disconnected after waiting all that time.


Corporations should be honest and what they truly want to say to you is, "I mean, I’m sure you get on the nerves of friends and family members. And we are no exception Sometimes you get on our nerves, too, and we don’t want to waste time talking to you. Especially when you call us with dumb questions. That drives us crazy and hurts the bottom line. To deal more efficiently with this problem and please our shareholders, we have introduced an automated attrition loop that leads to nowhere. It creates the illusion we care about you and are trying to help but really it’s like an extremely complicated rebate form that we have no intention of ever paying. In short ,we just don’t want to talk to you and your whatever it is you are calling about. We hope you understand and respect our boundaries. Thank You , have a good day, please continue to hold and we will be with you shortly."


In the old days customers could say things like,  "I don't take shit from anyone, please fix my problem" and be respected by the human being on the other end of the phone.


Today, we have to use automated phone loops that often lead to nowhere instead of to a live person.


                        PHONE HELL


If you actually don't get a hang up from customer service, they will start by telling how you are a valued customer, but only up to a point when they tell you that they don't have computer access, the capability to do anything to fix the tiny problem you are calling about, or "the computer won't let them put in the information.


Why call it customer service when they cannot provide any type of service?  It should be renamed to Customer Dis-Service. Want to fix the mistake in your address, ask a question about your bill, sorry, they don't have computer access to fix that.


A typical Customer (Dis)Service call center in New Delhi, India, reveals a group of employees who not only disguise their location and change their name to appear more “Western’, but are not given the tools to fully service their customers and everyone asks to “speak to a manager”.


Often the "Manager" you are then switched to is simply a different regular call service agent who is not a supervisor, but is simply sitting next to the representative you just spoke to a minute ago.


 call centre

6


Then they have the balls to always ask you: Is there I usually tell them, you didn't do a thing to help me with the problem I called about, so why are you asking me if there is anything else you can do to help me. Stop asking me meaningless words about assisting me when they can't do "jack shit" about anything. 







Of course, there is no way I am going to waste any more time at the end of the long frustrating call with them to answer a satisfaction survey, screw them.


I guess because few are bothering to answer these annoyance infringements on our time, the Company's should change tactics by sending e-mails and postal mail letters with a newer, better, solicitation for our survey opinions of, "how we did?"


I have a sample below of what this "How did we do"  letter which should say:


"Dear Jerry:
         Thank you for contacting [name of Agent in Service and Support Department). Our records indicate that [let's just call him John Smith] was the primary representative who assisted you. Because providing excellent customer service is our prime objective, we would greatly appreciate it if you took a few moments to rate your experience with [name of agent-ie-John Smith].


Please click on the link shown below to complete the short list of questions. It's that easy, and, with only a few moments of your time, you'll be helping us provide the absolute best service possible. Please also note that John has a wife and two small children. Your refusal to participate in this survey will be interpreted as a failure of John to do his job and will result in his immediate dismissal from employment. His accounts will be frozen and his children removed from their home, becoming wards of the state. In addition, his wife Marie will be shipped to a Chinese shoe factory and John will be forced to move back in with his elderly parents, one of whom, your choice, will be shot.Thank you for your time and assistance in this matter."


Maybe that will evoke a response from you the customer, to save poor John Smith, because Corporate America is not fooling around. They NEED to know how they are doing in helping you because they actually don't give a shit, makes sense right? It's all about fake caring and bull shit Corporate friendly images of being there to help you.


Just like Banks are our best friends who care deeply about us. Did you ever wonder why financial institutions even waste millions of dollars in advertising trying to portray their business as being on our side, soft and fuzzy. Sure, Banks are not evil, they are actually here to help us and need to always know IS THERE ANYTHING ELSE I CAN HELP YOU WITH TODAY?

Saturday, April 28, 2012

THEY ARE AT IT AGAIN!

Keyboard
They are at it again, the slimy lobbyists and their bought, paid for politicians trying to take away our freedom and privacy of online Internet use.


We have had them try to pass previous bills which threatened to censor and erode our rights, but each time the public uproar against those bills has defeated them.


Previous bills to steal our freedom have been named SOPA, PIPA,and now the newest toxic bill named CISPA (Cyber Intelligence Sharing and Protection Act).


Right now, the US is poised to pass this new law that would permit US agents to spy on almost everything we do online. But we can stop them before the final vote.


Companies that we trust with our personal information, like Microsoft, IBM, and Facebook, are key supporters of this bill that lets corporations share all user activity and content with US government agents without needing a warrant in the name of cyber-security, nullifying privacy guarantees for almost everyone around the world, no matter where we live and surf online.


The Cyber Intelligence Sharing and Protection Act, or CISPA, passed the U.S. House of Representatives late Thursday, and now heads to the Senate. 

The bill passed the House of Representatives by a vote of 248 to 168, with a Republican majority.


Proponents of the bill, such as Mike Rogers, R-Mich., and Dutch Ruppersberger, D-Md., who introduced it, said the sharing of information would allow the government and the proper agencies to address cyberthreats quickly.


But opponents, including President Obama, say they are worried about consumer privacy and the scope of sharing between the government and independent technology companies.


Obama has threatened to veto the bill. "The administration strongly opposes H.R. 3523, the Cyber Intelligence Sharing and Protection Act, in its current form," Obama's Office of Management and Budget said in a statement earlier this week. "If H.R. 3523 were presented to the president, his senior advisers would recommend that he veto the bill."

Jared Polis, D-Colo., has been particularly outspoken on the measure. "If this bill is enacted, there is nothing to stop companies from sharing their customers' private information with every branch of the government, including the military.


Allowing the military to spy on American citizens, on American soil, goes against every principle this nation stands for," Polis said in a statement.


If enacted, it would increase the information that is shared between the government and technology companies, giving each protection to share confidential information with one another in the interest of warding off cyberthreats.


Previously, this hasn't been the case, government information was classified and companies feared violating antitrust laws.


An online petition to stop the Cyber Intelligence Sharing and Protection Act (CISPA) has reached nearly 800,000 signatures.


The petition, launched on April 5 on Avaaz.org, an online platform for civic organization, describes CISPA as a bill "that would give private companies and the U.S. government the right to spy on any of us at any time for as long as they want without a warrant" and calls on members of congress "to show true global leadership and do all you can to protect our Internet freedom."


Supporters of CISPA say that the bill is intended to help prevent cyber attacks by allowing companies and the government to share information about potential security threats.


The Huffington Post's Gerry Smith explains, many are concerned by the potential implications of the bill:
Privacy and civil liberties groups say the bill's definition of the consumer data that can be shared with the government is overly broad, and once the data is shared, the government could use that information for other purposes, such as investigating or prosecuting crimes, without needing to obtain a warrant. They also criticize the legislation for not requiring companies to make customer information anonymous before sharing it with the government.


With the passage of CISPA, however, the government could share that information with private companies to help them protect their networks. This rightfully angers privacy advocates  that companies could share information about its users and its networks with the government.


Unlike the SOPA and PIPA controversies, no major websites have threatened or planned to go dark. However,If enough of us speak out, we can stop companies that profit from our business from supporting cyber-spying.

Just this very moment, due to the public's opposition, CISPA has just lost a powerful backer, with Microsoft withdrawing its support for the controversial cyber security bill saying any law must allow them “to honor privacy promises” they make to their customers.

Microsoft’s change of heart regarding the Cyber Intelligence Sharing and Protection Act (CISPA) follows the United States House of Representatives decision to pass the bill by an overwhelming margin of 248 to 168 on Thursday.

Responding to queries from CNET on Friday, Microsoft said any law must allow "us to honor the privacy and security promises we make to our customers."


The tech giant further added it hopes to "ensure the final legislation helps to tackle the real threat of cybercrime while protecting consumer privacy."


The company had previously lauded the bill as an important “first step towards addressing significant problems in cyber security" when it was first proposed last November.


I just signed a petition telling the Senate to stop the online spying bills. I hope you do, too. Sign the petitions at the links below so that your voices will be heard loud and clear.


Tell the Senate: Stop the online spying bills.

Please Sign the AVAAZ petition


PLEASE ALSO SIGN THIS PETITION FROM  CREDO Action.


Various CISPA like bills are under consideration in the Senate. While they differ from CISPA and each other in various ways, they all could potentially sacrifice our online civil liberties in the name of national security.
We need to send a clear message to everyone in the Senate that we won't stand for that.


Senators who are with us need to know their constituents support them. And senators who aren't with us need to be put on notice that their constituents don't want them to sell us out.

Stand up and be counted now before it is too late to protect our privacy and freedom from those who would steal it from WE THE PEOPLE.